Enterprise Delivery Lead

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   Own the Engagement

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  Run our most complex customer engagements end to end, from kickoff through go-live to handover

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  Build and own the project plan, including scope, milestones,dependencies, owners and timelines, and hold everyone to it

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  Be the customer's main point of contact for delivery, and the person accountable for getting them live

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   Lead the Delivery Team

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  Coordinate Legal Engineers and Deployment Engineers so configuration and integration workstreams move in step

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  Sequence the work so dependencies are resolved before they block progress

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  Bring in Legal Intelligence, Support Engineering, Product and Engineering when the engagement needs them

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   Stakeholders & Governance

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  Run kickoffs, steering committees and status reporting with General Counsel, Legal Ops, IT and procurement

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  Align stakeholders with competing priorities, and keep decisions, actions and changes documented

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  Manage scope carefully, agreeing changes explicitly rather than letting them drift

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   Risk & Change

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  Identify delivery risk early, including resourcing, dependencies, customer readiness and timelines, and act on it

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  Escalate to the VP of Transformation with clear options when an engagement needs intervention

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  Help customers prepare their teams for change, working with Enablement on rollout and training

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   Improve How We Deliver

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  Turn what you learn into delivery templates, governance models and planning standards for complex engagements

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  Share patterns and recurring blockers with the wider Transformation team and Product

• Experience running complex enterprise technology implementations or programmes, ideally SaaS and ideally legal tech

• A track record of delivering multi-workstream projects on time, with many stakeholders and dependencies

• Confident with senior stakeholders, including General Counsel, CIOs and procurement, and able to hold a room

• Technical enough to understand integrations, SSO and configuration well enough to plan them and spot risk

• Strong understanding of how in-house legal teams work, or the curiosity to learn it quickly

• Disciplined about scope, governance and documentation without being bureaucratic

• Calm under pressure, with the judgement to escalate at the right moment

• Clear, concise written and verbal communication

• Project or programme managers in enterprise SaaS

• Delivery leads from technology consultancies

• Legal Operations Professionals who have led a major technology rollout

• Implementation managers in CLM or legal tech

We're an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.

We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you'll need to bring curiosity, structure and persistence to unfamiliar situations.

You'll sit in the Transformation team, reporting to the VP of Transformation, and work closely with our Legal Engineers and Deployment Engineers, alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.

Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support

Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.

Wordsmith is growing quickly, winning new customers and expanding within larger organisations. Our largest customers are some of the most complex legal functions anywhere, and how well we deliver for them shapes adoption, renewal and expansion. Project Managers are the people who make those engagements succeed.

You'll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. You will lead experienced Legal Engineers and Deployment