Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft 365, Site Reliability Engineering, SRE Observability
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing system performance, and coordinating with various teams to maintain service reliability. The position demands proactive identification and resolution of operational issues to support uninterrupted service delivery and optimize system availability. Collaboration with stakeholders to align operational activities with business needs is a key aspect of the daily routine.

Tower Focus:
The Digital Workspace SRE ensures the reliability, performance, and user experience of end-user computing and workspace platforms - virtual desktops, endpoint management, and modern collaboration services. The role automates provisioning, patching, and remediation of workspace services using Python and Ansible / PowerShell, applying SRE practices to improve digital employee experience.

Tower-Specific Technical Skills:
- Virtual desktop / EUC: Citrix Virtual Apps & Desktops (CVAD), VMware Horizon, and Azure Virtual Desktop (AVD).
- Endpoint management: Microsoft Intune, SCCM / MECM, MDM/MAM, OS imaging, and application packaging / deployment.
- Modern collaboration: Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive operations.
- Identity (workspace scope): Entra ID (Azure AD) fundamentals, conditional access, and profile / policy management.
- Digital employee experience: Monitoring and improving DEX (e.g., Nexthink / ControlUp), performance, and reliability of workspace services.
- Security & compliance: Endpoint hardening, patch compliance, and vulnerability remediation for workspace assets.
- Ways of working: Change / Incident management via ServiceNow and SLA-driven delivery.

Automation Skills (Python & Ansible in Digital Workspace SRE Context):
- Automate workspace provisioning, image builds, and policy configuration using Ansible, Python, and PowerShell.
- Develop Python / PowerShell automation for endpoint patching, application deployment, and self-healing remediation.
- Integrate workspace operations with Intune / SCCM APIs and CI-CD pipelines to reduce manual effort and improve DEX.

Experience:
- Required: 8 – 10 years of hands-on experience in Digital Workspace SRE operations, engineering, and automation as described above.

Certifications (Added Advantage):
- Any of the following tower-specific certifications will be considered an added advantage:
- Citrix: Citrix Certified Professional - Virtualization (CCP-V).
- VMware: VMware Certified Professional - Desktop & Mobility (Horizon).
- Microsoft: Endpoint Administrator Associate (MD-102) and/or Microsoft 365 Certified.
- Cloud workspace: Azure Virtual Desktop Specialty (AZ-140).

Shift:
- US Shift (B shift)
- RTO as per project requirement

Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Database Administration (DBA).
- This position is open for all locations.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com