HR Generalist/Support

The HR Generalist supports the employee lifecycle, including recruitment, onboarding, records management, benefits administration, employee relations, performance management, and compliance. The role requires strong organizational skills, attention to detail, discretion in handling confidential information, and effective coordination with HR leadership and branch management to ensure compliance and a positive employee experience.

• →Employee Records & HR Administration — Maintain accurate employee databases, HRIS platforms, and physical/digital files (contracts, tax forms, benefits, evaluations, disciplinary records, licenses, certifications); process documentation for promotions, transfers, leaves, and terminations; prepare HR reports and compliance summaries for leadership; keep job descriptions and organizational records current
• →Recruitment & Staffing — Support resume review, interview coordination, assessment scheduling, and candidate communication; coordinate with hiring managers and branch leadership; maintain candidate records and pre-employment documentation; track and report recruitment progress
• →Onboarding & Offboarding — Coordinate onboarding documents, orientations, and new-hire paperwork; guide new employees on policies, procedures, and benefits; support exit documentation, exit interviews, and record updates; analyze exit feedback and recommend retention improvements
• →Employee Relations & Engagement — Serve as first point of contact for routine HR inquiries and escalate complex matters; address employee concerns fairly and consistently; reinforce company policies; support engagement and retention initiatives; review satisfaction surveys and recommend actions; assist with investigations and disciplinary documentation
• →Benefits, Payroll & Leave — Administer and track benefits eligibility, enrollment, bonuses, and status changes; support payroll documentation; track leaves of absence and attendance records; maintain accurate records and resolve related inquiries within deadlines
• →Performance & Development — Coordinate review schedules and evaluation forms; track completion of evaluations; help identify training needs; coordinate seminars, workshops, and orientations; maintain HR resources, handbooks, and policy documentation
• →Compliance & Risk — Monitor documentation for compliance with employment laws and company policies; track licenses, certifications, and renewals (especially healthcare and home care); prepare compliance reports; support policy updates; handle information confidentially and escalate concerns
• →HR Communications & Admin Support — Manage HR email, calendars, meetings, and employee communications; respond to routine inquiries; prepare reports, presentations, and meeting materials; keep HR resources accessible; identify workflow and efficiency improvements

• Accuracy and timely maintenance of employee records and HR documentation.

• Timely coordination of recruitment, onboarding, and offboarding activities.

• Completion of assigned HR reports and compliance documentation within established deadlines.

• Effective coordination of employee inquiries and HR-related follow-ups.

• Accurate tracking of benefits, leave records, payroll-related documentation, licenses, and certifications.
• Consistent application of company policies and appropriate escalation of employee relations or compliance concerns.
• Contribution to employee engagement, retention initiatives, and continuous improvement of HR processes.

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!