Customer Service Representative

Romania·Bucharestmid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Manage customer orders end-to-end, from order receipt through delivery and returns.
→Handle customer inquiries related to orders, deliveries, complaints, and escalations.
→Own and manage the end-to-end complaint process, including tracking, reporting, and ensuring timely resolution.
→Proactively resolve customer issues and complaints in coordination with cross-functional teams and external partners.
→Provide clear and consistent updates to customers regarding order and complaint status.
→Support the sales team by answering inquiries, assisting with order processing, and resolving customer issues promptly.
→Manage phone interactions with customers and sales teams, ensuring continuous support via voice tools.
→Monitor order status and coordinate with production plants, warehouses, logistics providers, and internal teams.
→Collaborate with sales and business support teams to identify customer needs and upselling opportunities.
→Work cross-functionally to improve customer service processes and provide structured feedback to management.
→Mentor junior team members and support training and development.
→Participate in projects, integrations, and continuous personal development.

Requirements

~1 min read

Minimum 4 years of customer service experience
Fluent in English, with excellent verbal and written communication skills.
Intermediate computer skills; proficient in MS Office
ERP systems (SAP/JDE/AS400)/ Salesforce is a plus.
Strong problem-solving, decision-making and communication skills.
Ability to adapt to changing environments and work collaboratively across teams.
Knowledgeable about company products/services to provide accurate support.

What We Offer

~1 min read

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis HR team at hr.romania@solenis.com.