Employee Benefits Contracting, Senior Advisor

Hong Kong·Hk-Aia Hong Kong & Macausenior

Other

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Quick Summary

Key Responsibilities

Prepare productivity reports on policy issuance Prepare, draft,

Technical Tools

Other

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About the Role

~1 min read

- Ensure the Team meets or exceeds the service-to-sales targets and client retention, key performance benchmarks, as well as compliance and customer service standards.
- This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

~1 min read

→University graduate with minimum 5 years customer services/operations experience or equivalent
→Good knowledge of group life and medical insurance
→Self-motivated and customer orientated
→Detail oriented
→Good team player
→Good communication and interpersonal skills
→Outgoing personality with good presentation skills
→Good time management and organization skills
→Good staff coaching skills
→Good PC skills
→Proficient in both spoken and written Chinese and English
→Required to obtain relevant license if the job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.