9h ago

New

€36,470 - €52,757/yr

Telephonist

mid

Other

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Quick Summary

Key Responsibilities

Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital Manage up to 1,

Requirements Summary

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Technical Tools

Other

Responsibilities

~1 min read

Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital

Manage up to 1,800 calls per daily shift

Answer and direct all internal and external calls to the Hospital in a timely manner

Ensure all calls are forwarded to the appropriate locations as efficiently as possible

Be aware of return calls to the hospital and report issues regarding voice-mail etc to appropriate department head to ensure the caller is reaching the requested location / staff member

Monitoring the quality of the telephone and voice communication service with a view to introducing improvements where possible

Be vigilant for queries of a clinical aspect regarding contacting individuals and the most efficient way to do so e.g. bleep/ DECT/ mobile phone

Ensuring on on-call lists are up to day on a daily basis

Be vigilant for patients who may need access to acute advice

Calling in staff who are involved in the provision of an after-hours-on-call service for the hospital, i.e. maintenance staff

Undertake training/re-training as requested

Be flexible within the roster to ensure service provision

Observe strict confidentiality and GDPR hospital policy

Record and maintain such telephone records as requested

Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service.

Must be aware at all times of hospital activity / changes / projects / media that affect patients and wider community so that queries are dealt with a timely manner

Ensure a welcoming and professional engagement with all telephone call holders.

Undertake other administrative work when required consistent with the grading of the post

To perform such other duties appropriate to the office as may from time to time be required by the Beaumont Hospital Board.

Responsible for initiating responses to internal incidents and plan which involves contact the fire services and activating the rapid response teams

Responsible for initiating responses to the hospital’s Major Incident Plan by validating the incident with the Emergency Department’s staff on duty and subsequently activating the Major Incident Plan

Identify and immediately respond to the various daily emergency calls, and follow the associated hospital procedures, for example: Cardiac Arrest and FAST protocols.

The telephonist to demonstrate a clear and calm manner

Responsible for the monitoring of alarms i.e. medical gases, fire alarms, building management alarms and lift malfunctions etc

Take the appropriate action in response to such alarms and contacting the appropriate personnel for response. The telephony staff on duty must respond quickly and calmly as the communication hub in these events to ensure the appropriate personnel are informed.

In the event of a defect occurring in the telephone, dect, paging system observe the procedures laid down by the hospital

Update the Daily on Call Schedule - this includes ensuring adjustments due to swaps, leave provided by the Individual NCHD Teams are captured.

Valid the Daily on Call Schedule by contacting the NCHD Teams.

Print the Daily on Call Schedule by contacting the NCHD Teams.

Acknowledge receipt of Weekly Rosters from Specialist Teams and Dublin Hospitals via the telephony department’s email address.

Ensure all Hospital Internal Incidents are reported via the Incident Report E-Form, i.e. power / system failures, equipment faults

Where appropriate ensure all urgent matters are escalated appropriately, i.e. during Out of Hours to the Out of Hours Site Manager

Ensure Department rosters for NCHD’s, Nursing, Radiographers, Laboratory Staff for Christmas/Easter holiday periods are up to date in advance in a timely manner

Print and replace all daily templates, i.e. daily test sheets for Cardiac Arrest Forms when the stocks are low.

Ensure all daily testing of Major Emergency Plan, Cardiac Arrest test are completed and recorded.

Weekly testing of the Cardiac Arrest Backup Bleeps.

Requirements

~1 min read

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

· Previous telephony experience

www.beaumont.ie/hr

If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/ Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012.

Colette Tubridy

Telephony Manager

colettetubridy@beaumont.ie

A short listing exercise may be carried out on the basis of information supplied in your application. The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. In the event of a high volume of applications additional shortlisting criteria may be utilised.