Team Member-Risk Process_SUPPORT SERVICES_0898_1288_1082377

Job Description:

Function: Risk Policy unsecured retail consumer loan.

Location: Head Office Mumbai

Job Role: Policy Risk Team Member (Hind-sighting & Portfolio Audit)

Grade: M2/M3

Job Responsibilities:

• Conduct end-to-end hind-sighting (post-disbursement audit) of Personal Loan, Credit Card and Business Loan portfolios to assess policy adherence and underwriting quality.
• Perform detailed reviews of customer acquisition, underwriting, approval, onboarding and disbursement journeys to identify process gaps, control weaknesses and policy deviations.
• Evaluate adherence to approved Risk Policies, MOPP (Manual of Policies & Procedures) and underwriting guidelines across products.
• Monitor daily disbursements and sourcing trends across channels, segments and geographies and highlight emerging risk indicators.
• Conduct regular reviews of early delinquency metrics such as FEMI, FPD, 30+ DPD, bounces and non-starters and provide actionable policy recommendations.
• Engage in customer calling activities for early bounce and delinquent cases to understand root causes, validate underwriting assumptions and gather customer feedback.
• Perform sample-based and thematic audits to identify fraud, income assessment gaps, process leakages and policy exceptions.
• Generate insightful MIS, dashboards and hind-sighting reports for senior management highlighting observations, key learnings and corrective actions.
• Work closely with Policy, Business, Operations, Analytics, Credit and Collections teams to drive closure of identified gaps and strengthen risk controls.
• Track implementation of corrective actions arising from audits and hind-sighting exercises and monitor effectiveness of changes.
• Support policy refinement through data-driven insights derived from portfolio performance, audit observations and customer feedback.
• Undertake scenario testing, portfolio reviews and special studies to identify emerging risks and recommend mitigation measures.
• Ensure continuous monitoring of portfolio quality and provide recommendations to improve sourcing quality and customer acquisition standards.

Job Requirements:

• 3-4 years of relevant experience in Hind-sighting, Credit Audit, Risk Policy Review, Portfolio Monitoring or Underwriting Quality Assurance in Retail Assets.
• Hands-on experience in auditing and Hind-sighting of Personal Loan, Credit Card and Business Loan portfolios.
• Strong understanding of Risk Policies, Credit Underwriting Frameworks, MOPP guidelines and retail lending processes.
• Good understanding of the end-to-end lifecycle of unsecured lending products from sourcing to collections.
• Experience in analyzing early delinquency trends and identifying policy/process improvements.
• Strong stakeholder management skills with the ability to coordinate across multiple functions for issue resolution and process enhancement.
• Proficiency in preparing analytical MIS, presentations and management reports.
• Advanced knowledge of MS Excel, PowerPoint and other MS Office applications.
• Working knowledge of SAS and DEX applications, including data extraction, querying and basic coding/analytical capabilities.
• Strong analytical, problem-solving and investigative skills with attention to detail.
• Excellent communication and presentation skills.
• Proven track record of identifying portfolio risks and driving policy/process enhancements resulting in measurable business impact.
• Experience in unsecured retail lending portfolios within Banks, NBFCs or FinTech organizations.
• Exposure to portfolio analytics, policy governance, underwriting audit and risk management practices.
• Ability to independently manage reviews, present findings to senior stakeholders and drive closure of action points.
• Graduate/post-graduate from a recognized university.
• MBA/PGDM (Finance), CA Inter or equivalent qualification preferred.
• 3-4 years in Risk Policy, Credit Audit, Hind-sighting, Portfolio Monitoring or related Retail Lending Risk functions.

Preferred Candidate Profile:

• Proven track record of identifying portfolio risks and driving policy/process enhancements resulting in measurable business impact.
• Experience in unsecured retail lending portfolios within Banks, NBFCs or FinTech organizations.
• Exposure to portfolio analytics, policy governance, underwriting audit and risk management practices.
• Ability to independently manage reviews, present findings to senior stakeholders and drive closure of action points.

Educational Qualification:

• Graduate/post-graduate from a recognized university.
• MBA/PGDM (Finance), CA Inter or equivalent qualification preferred.

Experience:

• 3-4 years in Risk Policy, Credit Audit, Hind-sighting, Portfolio Monitoring or related Retail Lending Risk functions.