Patient Concierge, Dermatology

2 Locationsmid

ConciergeHospitality & Tourism

0 views0 saves0 applied

Quick Summary

Key Responsibilities

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions Performs clerical service delivery functions with patients, including check-in,

Requirements Summary

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry.

Technical Tools

ConciergeHospitality & Tourism

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

Responsibilities

~1 min read

→
Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
→
Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
→
Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
→
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
→
Supports other practice-based team members by promptly addressing in-basket clerical pool messages
→
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
→
Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
→
Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Requirements

~1 min read

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

High School graduate or equivalent required. Preference given to graduates of administrative training programs.

Minimum one year practice-based experience or in a similar healthcare setting preferred. Customer Service experience preferred.

Competencies required:

Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!