Medical Assistant II-Riley Pediatrics - Neurology

• Medical Assistant II- Riley Pediatrics Neurology 
• Location: 575 Riley Hospital Drive, Suite 1340, Indianapolis, IN (Downtown)
• Training Location: Carmel, IN
• Travel Required: No
• Hours: 8:00am-4:30pm 
• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly financial incentives

Join a Team That Makes a Difference

Riley Pediatric Neurology is seeking a certified Medical Assistant II to join our collaborative and patient-focused team. This busy specialty clinic supports approximately nine providers caring for pediatric patients and their families. The role offers a unique blend of direct patient interaction and administrative responsibilities, making it an excellent opportunity for a highly organized, motivated professional who enjoys variety in their workday.

As a key member of the care team, you will help ensure smooth clinic operations while delivering an exceptional patient and family experience in a fast-paced pediatric environment.

What You'll Do

The Medical Assistant II will support both clinical and administrative workflows, including:

• Rooming patients and preparing them for provider visits
• Obtaining and documenting vital signs
• Updating patient medical histories and demographics
• Managing provider and clinic message pools
• Completing prior authorizations
• Processing forms and clinical documentation
• Faxing and uploading records into the electronic medical record (EMR)
• Coordinating referrals and specialty consultations
• Supporting providers and nursing staff with daily clinic needs
• Managing work queues and follow-up tasks
• Stocking and cleaning exam rooms
• Supporting efficient patient flow and a positive patient experience

What to Expect

This role requires frequent transitions between patient-facing care and administrative responsibilities throughout the day. Common activities include:

• Patient rooming
• Message management
• Prior authorization processing
• Documentation and forms completion
• Referral coordination
• General clinic support
•  Clinic supports approximately 34 providers, and each MA is assigned to roughly nine providers for pool message management.

Success in this position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a busy clinical setting.

What This Role Is Not

To ensure candidates have a clear understanding of the position, this role does not typically include:

• Procedures
• Laboratory work
• Vaccine administration
• The primary focus will be on patient rooming, administrative workflows, prior authorizations, forms management, and message pool support.

What We're Looking For

Required:

• Current Medical Assistant certification
• Ability to work independently while contributing to a team environment
• Strong organizational and multitasking abilities

We're looking for someone who is:

• Highly organized and detail-oriented
• A strong multitasker who thrives in a busy environment
• Self-motivated and proactive
• Professional, mature, and accountable
• Comfortable working independently
• Able to adapt quickly and manage competing priorities
• Committed to providing exceptional service to patients, families, and teammates

Our ideal team member:

• Demonstrates professionalism and positivity
• Contributes to a supportive and respectful work environment
• Takes ownership of responsibilities
• Requires minimal supervision once trained
• Builds strong working relationships with colleagues and providers

Within the first six months, a successful Medical Assistant II will:

• Independently manage daily responsibilities
• Balance clinical and administrative tasks efficiently
• Navigate clinic workflows and provider preferences confidently
• Support clinic operations with minimal direction
• Become a trusted and valued member of the Pediatric Neurology team

If you're looking for an opportunity to grow your career while supporting children and families in a specialty care setting, we'd love to hear from you. Join Riley Pediatric Neurology and make a meaningful impact every day.

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed. May precept current MA team members or MA Externs as requested by leadership.

• High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date. 
• Requires 0-2 years of relevant experience.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires knowledge of OSHA, CLIA, and ADA.
• Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire.
• Requires knowledge of standard laboratory and medical procedures.
• Requires knowledge of insurance plans and third-party payers.
• Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.
• Must be able to meet the technical and physical standards.
• Knowledge of ICD-10 and CPT coding is preferred.