Senior Sales&Account Manager BPO Experieced

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Job Description

At Concentrix, we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market.

We are seeking a Sales & Account Manager with experience in the BPO industry, capable of generating new business opportunities while managing and expanding relationships with existing clients. The successful candidate will be responsible for driving revenue growth, identifying new market opportunities, and maximizing client value through strategic account development.

• →New Business Development (New Logo Acquisition)
• →Identify, qualify, and develop new business opportunities within the Italian market.
• →Build and execute sales strategies to achieve revenue and growth targets.
• →Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• →Lead client presentations, solution proposals, contract negotiations, and deal closures.
• →Monitor market trends, competitor activities, and emerging opportunities.

• Develop and maintain strong relationships with strategic clients, acting as a trusted advisor.
• Manage and grow a portfolio of existing accounts, focusing on retention, expansion, and customer satisfaction.
• Identify upselling and cross-selling opportunities across Concentrix solutions and services.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.

• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

If you are passionate about building client partnerships, winning new business, and driving sustainable growth, we would love to hear from you.

Join Concentrix and help shape the future of Customer Experience solutions in Italy.

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