IT Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Analyst IT,  located in Guadalajara, Campus.

Reporting to the Analyst Application Technology; the Analyst It, will perform operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. 

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable. 

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field.
• Experience in IT Support, Service Desk, Desktop Support, or End User Computing.
• Conversational English.
• Experience leading or coordinating support personnel and daily IT operations.
• Advanced troubleshooting skills for Windows operating systems, hardware, software, network connectivity, and end-user devices.
• Experience supporting desktops, laptops, printers, scanners, and peripheral equipment.
• Hands-on experience supporting Android and Apple (iOS) mobile devices.
• Experience supporting and maintaining video conferencing systems, conference rooms, and collaboration technologies.
• Experience providing executive/VIP support with a strong customer service focus.
• Experience using ServiceNow or similar ticketing and incident management systems.
• Advanced Microsoft Excel skills.
• Ability to perform root cause analysis, log analysis, troubleshooting, and issue resolution.
• Experience managing IT assets, technical documentation, and support metrics.
• Act as the primary IT owner for the assigned building, ensuring operational continuity and user satisfaction.
• Coordinate vendors, service providers, and internal IT teams to support infrastructure and operational needs.
• General understanding of IT infrastructure, system architecture concepts, and operational support methodologies.
• Experience in manufacturing environments preferred.
• Strong communication, leadership, teamwork, customer service, and problem-solving skills.
• Ability to quickly learn new technologies, adapt to changing business needs, and work effectively in a fast-paced environment.

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).