Head of Client Partnerships

Wunderkind is hiring a Head of Client Partnerships to own our client relationships after the sale. You'll lead a team of six Client Partners covering our entire US book of business, and you'll own renewals and expansion across it. 

This is not an account management job in the SaaS sense. Our clients buy results, and most of what they buy from us is a combination of our product and the campaign strategy and services work our teams do around it. The job is to understand each client's business, map our product and services to it, and build a team that does the same. Our clients treat us as advisors, and executive relationships are at the core of this role: you’ll be an executive sponsor for our largest accounts and a trusted partner to their C-suite and senior marketing and eCommerce leaders.

You'll report to the executive who leads our account and services teams, and you'll work directly with the CEO, CFO, Sales, Product, and Partnerships. You’ll partner day to day with Customer Success. They own client delivery; you own the relationship and the commercial plan, and the two need to stay tightly aligned.

• 10+ years in client-facing roles in martech, performance marketing, or digital advertising, with retail and eCommerce clients. Titles we see this experience under: VP or Head of Client Partnerships, Account Management, Strategic Accounts, Client Services, or Customer Success; Client Partner; Group Account Director.
• Several years leading a quota-carrying team that owned renewals and expansion, with a record of hitting the targets and growing the book you inherited, not just keeping it.
• Relationships with marketing and eCommerce decision makers at brands and retailers, and the standing to be treated as their peer.
• Experience selling or leading teams that sold a combination of software and services. You've scoped services, priced them, and defended them in a negotiation.
• You can read a client's results, understand their business, and propose a solution.
• Fluent in email, SMS, and onsite marketing programs and the ESP and CDP landscape our clients work in.
• Comfortable owning a forecast and defending it to a CFO.

• Time on the agency or consulting side, where the relationship and the growth of the account were your job.
• Product experience, or enough exposure to product teams to translate client needs into something a product manager can act on.
• Experience building a team or a function, not just inheriting one.
• Experience working through a company transition, where the coverage model, the pricing, or the product was changing under you.

The base salary range for this role is $215,000-$260,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate