Senior Deal Desk Analyst - US

• Act as the main Deal Desk contact for North America Sales, supporting deals from quote to signature across SMB, mid-market and enterprise opportunities.

• Structure and price complex and non-standard deals, balancing commercial risk with deal velocity.

• Apply pricing and discounting guidelines, manage non-standard pricing approvals, and escalate exceptions with a clear recommendation.

• Review quotes, order forms, and contract terms for accuracy and compliance, and act as the first line of defence on non-standard terms and redlines before involving Legal or Finance.

• Keep deals moving through the pipeline with accurate, timely handling of tickets and approvals.

• Work closely with Sales Executives, Regional Team Leads, and Sales leadership to unblock deals and advise on commercial structure.

• Collaborate with Legal, Finance, and Sales Operations to resolve issues quickly and consider revenue recognition and business risk on non-standard deals.

• Be a trusted, credible voice for Deal Desk across time zones, communicating clearly and setting expectations.

• Share knowledge with colleagues on the team, including supporting newer analysts as needed.

• Use our CRM and CPQ tooling (such as Salesforce) to run deal workflows, and flag where manual effort can be reduced.

• Contribute to process improvement, automation, and AI initiatives led by the Deal Desk Team Manager, including testing new tools and workflows.

• Support reporting and governance on SLAs, deal velocity, and policy adherence.

• Accuracy, compliance, and SLA adherence across your deals.

• Faster, smoother deal cycles for North America Sales.

• Trust and positive collaboration with Sales, Legal, and Finance partners.

• Improvements that reduce manual work for the team.

• Typically 4+ years of experience in deal desk, sales operations, or commercial operations in B2B SaaS, ideally supporting both mid-market and enterprise deals.

• Strong knowledge of pricing, discounting, and deal structuring, with good commercial judgement and the confidence to make recommendations.

• Comfort reviewing contract terms and redlines, and knowing when to escalate to Legal or Finance.

• Hands-on experience with Salesforce and CPQ or quoting tools.

• Strong communication and stakeholder management skills, with the ability to work across Sales, Legal, and Finance.

• Excellent attention to detail and the ability to stay organised in a fast-paced, high-volume environment.

• A strong sense of ownership and curiosity about automation and AI to make deal execution faster.

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