Director, EMEA Professional Services

United Kingdom·Londonfull-timeexecutive

Other

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Quick Summary

Key Responsibilities

Partner with EMEA GTM leadership to design and run programs for the region. This includes onboarding, activation, enablement, and services offerings.

Technical Tools

Other

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.

Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

About the Role

~1 min read

We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa.

This is a player-coach leadership role at the center of the EMEA go-to-market. You will shape how we engage EMEA customers after the sale and alongside it. You will help Sales position and sell both the subscription and, when it fits, services. You will own staffing and delivery for EMEA engagements. You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers.

You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership. EMEA should feel like one team with the rest of PS, with the local context it needs to win.

Responsibilities

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You are motivated to build something great. You hold a high bar for quality, craft, and impact.
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You embrace hot takes. You share informed opinions, challenge the status quo, and engage in constructive debate.
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You operate with maximum agency. You take ownership, move work forward independently, and help others unblock.
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You run to the roar. You lean into hard problems, ambiguity, and fast-moving challenges.

Nice to Have

~1 min read

Hands-on experience with AI/ML, LLM applications, or agent frameworks
Experience with SaaS subscriptions, usage-based pricing, and services attach
Experience working with SIs and cloud marketplaces in EMEA
Experience in a high-growth startup or open-source company
Fluency in one or more European languages in addition to English

EMEA customers have clear programs and a connected post-sale journey.
Services attach rate and bookings grow in the region, with healthy margins.
EMEA PS meets its utilization target over time, with exceptions understood and managed.
Delivery consistently follows PS standards, and material risks surface early.
Matrix partners in Enablement, Activation, and Account Management are aligned on EMEA priorities.
EMEA practices stay consistent with global PS and feed improvements back to it.

What We Offer

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We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.

We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.