Associate Director of Day Services

Department: Day Services 

Reports to: Director of Day Services 

Position Type: Full-Time

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  Lead the day-to-day operations of multiple day program locations with a focus on delivering high-quality, person-centered services. 

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  Act as a bridge between the Director of Day Services and program managers, ensuring that directives are implemented efficiently and effectively. 

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  Continuously evaluate and improve programs to meet the evolving needs of clients, prioritizing skill-building, independence, and community integration. 

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  Champion compliance with all federal, state, and organizational standards, leaving no detail unchecked. 

• Supervise and mentor program managers, fostering a culture of ownership, accountability, and action. 

• Hold managers and their teams to high performance standards, addressing challenges head-on and celebrating successes. 

• Deliver ongoing training and guidance to ensure staff have the tools and knowledge to excel in their roles. 

• Build strong teams by actively supporting recruitment, onboarding, and professional development processes. 

• Take charge of program outcomes by setting measurable goals, tracking progress, and making adjustments as needed. 

• Conduct regular site visits to evaluate program quality, troubleshoot issues, and drive continuous improvement. 

• Lead efforts to integrate individualized support plans and evidence-based practices into all aspects of service delivery. 

• Act quickly to address operational or staffing challenges, ensuring seamless program continuity. 

• Build strong relationships with internal teams, community partners, families, and case managers to enhance the quality of services. 

• Act as a trusted advisor to program managers, providing clear direction and support while keeping lines of communication open. 

• Represent the organization in interdisciplinary meetings, community events, and planning sessions, always advocating for clients’ needs. 

• Keep the Director of Day Services informed with regular updates, solutions, and results. 

• Assist the Director of Day Services in planning and managing program budgets, ensuring financial goals are met. 

• Oversee administrative processes, including documentation, billing, scheduling, and compliance reporting, with precision and timeliness. 

• Approve staffing schedules and timesheets, ensuring alignment with program needs and budgetary constraints. 

QUALIFICATIONS

• Bachelor’s degree in Social Services, Education, Business Administration, or a related field preferred. 

• At least 5 years of experience in program management, including a minimum of 2 years in a leadership role overseeing multiple teams or locations. 

• Deep experience working with individuals with developmental disabilities and a passion for creating meaningful, life-enriching opportunities. 

• Proven ability to develop and implement innovative programs that make a tangible difference. 

• Bold, decisive leadership with a "get-it-done" attitude that inspires others to achieve their best. 

• Exceptional organizational and problem-solving skills, with a relentless focus on results. 

• Expertise in federal and state regulations governing developmental disability services. 

• Outstanding communication and interpersonal skills, capable of building trust and collaboration at all levels. 

Proficiency in managing budgets, schedules, and compliance processes without missing a beat.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Frequent travel to program locations to provide direct support and ensure operational consistency. 

• Office-based work with occasional hands-on involvement in programming activities. 

• Ability to lift up to 25 pounds and perform moderate physical activity when required.

Support, Inc. is an Equal Opportunity Employer. M/F/D/V

We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

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