ASSISTANT FRONT DESK MANAGER - Wyndham Grand Pittsburgh

▪ Provide exceptional guest service and ensure a welcoming front desk environment

▪ Assist the Front Desk Manager with daily operations and staff supervision

▪ Train, coach, and motivate front desk associates to meet service standards

▪ Handle guest concerns and resolve issues quickly and professionally

▪ Oversee check-in/check-out processes, reservations, and billing accuracy

▪ Support scheduling, shift coverage, and team productivity

▪ Monitor room inventory, occupancy, and revenue opportunities

▪ Ensure compliance with company policies, procedures, and brand standards

▪ Maintain accurate reports, records, and front office systems

▪ Lead by example in professionalism, appearance, and service delivery

▪ Maintain composure and efficiency in fast-paced, high-pressure situations

Qualifications:

▪ Associate degree + 3 years of experience, or bachelor’s degree + 1 year of experience

▪ 3–5 years of progressive hotel or hospitality experience preferred

▪ Prior supervisory or leadership experience preferred

▪ Strong customer service, communication, and problem-solving skills

▪ Ability to multitask and stay organized in a fast-paced environment

▪ Comfortable working flexible schedules, including nights, weekends, and holidays

▪ Willingness to obtain required certifications (CPR, First Aid, Food Handler, Alcohol Awareness)