Deputy Service Manager

At Change Grow Live, we believe that everyone deserves the opportunity to live a healthier, safer and more fulfilling life.

Every day, our teams work alongside people facing some of life's most complex challenges, helping them build resilience, improve wellbeing and create positive futures. Guided by our values of Be Open, Be Compassionate and Be Bold, we deliver services that are built on evidence, rooted in communities and focused on achieving meaningful outcomes.

We're looking for an ambitious and experienced Deputy Service Manager to join our Newham service on a 12-month Fixed Term Contract and play a key role in strengthening recovery support across the borough during an important period of service development and growth.

Newham is one of London's most vibrant and diverse communities, with strong partnerships and a shared ambition to improve health and wellbeing for local people.

As Deputy Service Manager, you'll work alongside the Service Manager to lead a high-performing multidisciplinary team, ensuring services are safe, effective and responsive to local need.

This 12-month opportunity offers the chance to make an immediate and meaningful contribution, helping to drive performance, support service improvement, develop colleagues and strengthen local partnerships. You'll play an important role in ensuring people using our service receive high-quality support while helping to shape innovative approaches that create lasting positive outcomes.

Whether you're looking to broaden your leadership experience or bring your expertise to a well-established service, this role offers the opportunity to influence change, support teams to thrive and leave a lasting legacy for the people and communities we work alongside.

You'll be an experienced leader with a passion for improving outcomes and developing others.

You'll bring:

• Experience leading teams within substance use, criminal justice, health or social care services
• Strong operational and performance management experience
• The ability to use data and insight to drive improvement
• Experience building effective partnerships across organisations and systems
• A commitment to developing people, services and communities

Most importantly, you'll be motivated by making a lasting difference to people's lives.

We're looking for a confident and capable leader who can balance strategic thinking with operational delivery.

You'll bring:

• Experience leading teams within substance use, criminal justice, health, social care or related services
• Strong operational management and performance improvement experience
• The ability to analyse data and translate insight into action
• Experience managing quality, governance and service improvement programmes
• Excellent stakeholder engagement and partnership-building skills
• The ability to inspire, motivate and develop others
• Strong communication, influencing and decision-making skills

Most importantly, you'll be passionate about improving outcomes, developing people and creating services that genuinely make a difference.

We're building services that are:

• Built on evidence and compassion
• Rooted in communities
• Driven by innovation, partnership and continuous improvement
• Focused on delivering better outcomes for the people we support

As Deputy Service Manager, you'll play an important role in helping us achieve that ambition across Newham.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.