Specialist Deconversion

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Team is responsible for Plan Termination and Contract Termination activity at a plan level for existing clients to Empower. Team performs following activities:

• Performing daily BAU & audits for De-Conversion (Activities are listed in overview section)
• Follows-up with various stakeholders for timely resolution.
• Timely escalation for any delay or issue
• Provide various input for self & team reporting.
• Responding to email on time
• Participating in the onshore call when needed

• Preferred knowledge in 401(K) Defined contributions
• Excellent problem solving, analytical and verbal/written communication skills.
• Performs review of data and activity to prevent risk of loss due to errors.
• Develops working relationships with peers and management. Interacts with a wide audience, including internal clients.                                                                                                                                                           

• Bachelor’s degree, preferably in a business-related field.

• 2+ years in financial operations (Preferred prior experience in Implementation/DeConversion background)

• Strong attention to detail
• Excellent time management
• Excellent verbal and written communication
• Basic knowledge of 0ffice 365 applications
• Flexible working in US shift
• Results oriented: Take decisive action on opportunities to achieve specific outcomes; convey a sense of urgency when appropriate; persist in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.