Technical Account Manager (Technical Advisory)

United StatesRemoteEmployee / Full-Timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube,

Technical Tools

Technical Support EngineerCustomer

Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, , Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development.

Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence.

Remote work available to candidates based in: Seattle, San Francisco, Los Angeles, Denver, Chicago, New York City, Philadelphia, Washington, D.C., Atlanta, or Miami.

Responsibilities

~2 min read

→Actively listen and formalize Account technical pains or other adoption inhibitors
→Work on plans to overcome customer pains and inhibitors
→Report product technical or functional gaps internally and advocate for their resolution
→Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer
→Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
→Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
→Recruit customer development teams not currently using Sonar
→“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
→Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
→Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
→Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
→Run Quarterly Business Reviews (QBR) with Account Sales representatives
→Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
→Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
→Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
→Track product development within Sonar in order to maintain product expertise

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
At least 5 years of experience in pre- or post-sales customer-facing activities
High listening skills and the ability to formalize and abstract elements expressed by customers and partners
Excellent presentation skills with strong written and verbal communication skills
Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
Attention to details
A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
Autonomy to run your activity/plans with limited supervision

What We Offer

~1 min read

✓Flexible comprehensive employee benefit package.

✓We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.

✓We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.

✓Generous discretionary Company Growth Bonus, paid annually.

✓Fully paid parking in the heart of downtown Austin, Texas.

✓Global workforce with employees in 20+ countries representing 35+ unique nationalities.

✓We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

✓Monthly catered events, and team events

Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
As the leader in our field, our products and services are as strong as our internal team members.
We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

We Value Diversity, Equity, and Inclusion: At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered.

We Value Diversity, Equity, and Inclusion:

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures.

We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.

We do not currently support visa candidates in the US.

Applications that are submitted through agencies or third party recruiters will not be considered.