Medical Billing Associate

United States·Salt Lake CityFull Timemid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Join a mission-driven team where your skills make a real difference. Under the general direction of the Director of Revenue Cycle Management,

Technical Tools

Customer SupportCustomer Service Representative

Join a mission-driven team where your skills make a real difference. Under the general direction of the Director of Revenue Cycle Management, the Medical Billing Associate helps keep Planned Parenthood Association of Utah (PPAU) running smoothly by ensuring that the billing department operates efficiently and effectively. In this role, you’ll process third-party insurance claims, support accounts receivable management, and help strengthen the financial foundation that allows us to provide high-quality, compassionate care to our patients.

If you’re detail-oriented, enjoy problem-solving, and want to use your expertise to support a healthcare organization that makes an impact in the community every day, this is the opportunity for you.

Responsible for preparation of PPAU’s third party billings, including Medicaid, private insurance, and other payers.

Ensure accurate and timely preparation and submission of billing information and posting payments received.

Monitor unpaid claims and follow-up or re-bill as needed to ensure timely payment.

Possess a strong working knowledge of CPT and ICD-10 coding.

Records EOB payment balances to deposits daily and balances payments with account balances.

Works and sends out Responsible Collections statements bi-weekly. As accounts age, takes appropriate action, such as: sending statements, adjusting balances from system, changing balance owed to bad debt, processing patient refunds as needed, etc.

Promptly responds to clients billing inquiries and resolves client questions and concerns.

Negotiates payment schedules and other options with clients to reduce overdue accounts.

Asks questions and works with clinical staff to be part of a more effective team.

Incorporates client satisfaction into all aspects of billing activities.

Participates with the Director of Revenue Cycle Management and finance team on analyzing Revenue Cycle data and recommends changes to improve workflow efficiencies.

Maintain confidentiality according to HIPAA and to PPAU policy.

High School diploma or equivalent.

1+ years accounting experience and/or education.

Spanish speaking ability strongly desired but not required.

Experience with Electronic Health Record systems and Clearinghouse billing preferred.

Experience with NextGen or Epic preferred but not required.

As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare.

Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to apply—regardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

Location & Eligibility

Where is the job

Salt Lake City, United States

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: ≈ $46,800–$48,880 a year; 26% above the $37,960 median for Customer Service Representative jobs on Jobera (2,289 salaries).
Who can apply: United States
Posted: Today
Employer: has 3 open jobs on Jobera.