Help Desk/Desktop Support Technician

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Customer SupportDesktop Support Technician

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Quick Summary

Key Responsibilities

Provide technical support via phone, email, remote tools, and in-person assistance. Troubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.

Technical Tools

Customer SupportDesktop Support Technician

What We Offer

~1 min read

Tech Partners is partnering with a well-established Tulsa-based law firm to identify a Help Desk / Desktop Support Technician who enjoys solving technical problems, supporting end users, and delivering excellent customer service. This is a direct-hire opportunity with a collaborative professional environment, strong benefits, and the chance to work across a broad range of technologies and business applications.

✓Medical coverage available beginning on day one.

✓Vision, life, disability, and supplemental insurance options.

✓401(k) with profit-sharing opportunities.

✓Flexible spending accounts.

✓Paid time off, sick leave, and floating holiday.

✓Parental leave benefits.

✓Limited remote work flexibility.

✓Collaborative, team-oriented culture with long-term career growth potential.

Responsibilities

~1 min read

As a key member of the IT team, you'll provide first- and second-level technical support to internal users while helping maintain and improve desktop, application, and network environments.

→Provide technical support via phone, email, remote tools, and in-person assistance.
→Troubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.
→Respond to help desk tickets and ensure timely follow-up and resolution.
→Deploy, image, configure, and replace desktop and laptop systems.
→Install, maintain, and update software applications and operating systems.
→Assist with software upgrades, patches, and new technology rollouts.
→Support Microsoft 365 applications and related business productivity tools.
→Manage user accounts, permissions, and groups within Active Directory and Entra ID.
→Assist with SharePoint administration and support.
→Perform basic network troubleshooting.
→Set up technology for new hires and assist with onboarding activities.
→Train users on software applications and IT best practices.
→Support remote users and troubleshoot connectivity issues.
→Collaborate with vendors and internal stakeholders to resolve complex technical issues.
→Participate in special IT and business support projects as needed.

Requirements

~1 min read

Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Previous experience in a Help Desk, Desktop Support, or IT Support role.
Strong understanding of computer hardware, software, operating systems, and networking fundamentals.
Experience supporting Windows environments and Microsoft Office applications.
Hands-on experience with Microsoft 365, Active Directory, and Entra ID.
Basic SharePoint administration experience.
Experience supporting Adobe Acrobat Pro and related desktop applications.
Strong troubleshooting and problem-solving skills.
Ability to communicate technical concepts effectively to non-technical users.
Self-motivated, customer-focused, and team-oriented approach.

Nice to Have

~1 min read

Experience supporting professional services environments such as legal, accounting, consulting, or financial services firms.
Experience working with third-party software vendors to resolve application issues.
Exposure to document management systems or industry-specific applications.

Professional office environment in Tulsa.
Fast-paced setting with a strong customer-service focus.
Participation in an on-call rotation with occasional evening or weekend support.
Periodic travel to other office locations may be required.