Route Dispatcher Coordinator

$22/HR.

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
• Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team, on an as needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
• Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and or on demand delays.

• Excellent verbal communication and problem solving skills
  Computer skills including Microsoft Word, Outlook, Excel, etc.
  Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps