Member and Volunteer Relations Coordinator

About the Role
This position plays a crucial role in supporting membership activities including general membership programs, volunteer groups, and local sections. Responsible for administering volunteer led programs and providing operational logistic support for activities and programs that fuel the volunteer experience and increase community engagement.

Essential Duties and Responsibilities
Volunteer Group Support (75%)

Maintain volunteer group rosters across AIHA systems.
Coordinate volunteer group virtual meetings, logistics, and maintain a comprehensive tracking spreadsheet.
Serve as the primary point of contact for routine volunteer group administrative requests, questions, and communications.
Collect and compile information on volunteer activities for the annual report.
Provide administrative support for the Volunteer Awards and Fellows program.
Maintain volunteer information and resource documents in Catalyst.

Local Section Management (25%)

Maintain local section officer rosters, election timelines, annual updates, membership verification and systems access. 
Serve as the point of contact for incoming local section questions and requests.
Coordinate the logistics of AIHA’s Distinguished Lecturer Program and requests for BOD speakers.
Create election ballots upon request.
Coordinate local section virtual meeting events upon request

General Membership

Provide support on special projects and general membership programs.

Qualifications
Education & Experience

Education- Bachelor’s degree or commiserate number of years of experience in a customer-facing role.
Experience- 2+ years of experience providing logistical and administrative support in a membership organization.
Familiarity working directly with members, customers or volunteers.
Skills needed: Strong verbal and written communication skills, demonstrated ability to manage multiple priorities with strong attention to detail.
Experience using databases to update member/customer records.
Additional skills, experience, or qualifications-Specific to Position: Highly organized with the ability to prioritize, follow up, and respond quickly and proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

To Truly Excel, You Will:

Enjoy working in a collaborative team-based environment
Have strong customer service and interpersonal skills
Be highly organized with keen attention to detail, follow-through, and the ability to prioritize and multi-task
Be a quick learner who isn’t afraid of technology
Possess strong communication skills
Be able to work independently alongside staff and volunteers and be deadline driven

Travel
Travel may be required for this position to attend the annual AIHA Connect.

Remote Work & Residency Requirement
This position is eligible to work remotely up to 4 days per week with one day in the office for department meetings and collaboration. At a minimum, all members of staff are expected to come in monthly for department meetings and every other month for staff meetings.

Based on our business set-up and to maximize hybrid work opportunities, AIHA only employs individuals who live in Washington, DC, Maryland, or Virginia. To be considered, a candidate must live in, or be willing to relocate on their own to, Washington, DC, Maryland, or Virginia.

Salary
The pay for this position ranges from ($28/hour-$32.50/hour) based on experience and education.

Benefits
AIHA offers comprehensive health, dental and vision benefits partially funded by the organization. We also offer a 401(k) match, FSA, Life & AD&D, STD, LTD, flexible scheduling, telecommute options, and paid: holiday, personal, sick, and vacation leave. AIHA believes in developing our employees, so we provide professional development opportunities (internally and externally) and tuition reimbursement.

Department: Membership
This is a non-management position
This is a full time position

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