Human Resources Officer

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

The Human Resources (HR) Officer provides operational and administrative HR support across the employee lifecycle, ensuring the efficient, accurate, and compliant delivery of core HR services. This role acts as a first point of contact for employees and managers on HR matters, supporting recruitment, onboarding, employee records, training coordination, reporting, and general HR administration across the business.

• Coordinate end-to-end recruitment activity, including job postings, screening, interview scheduling, and reference checks.

• Liaise with hiring managers to understand staffing needs and support timely fulfilment of vacancies.

• Maintain recruitment trackers and provide status updates to stakeholders.

• Coordinate new-hire onboarding, including documentation, orientation scheduling, and systems set-up.

• Prepare offer letters, contracts, and onboarding packages in line with company policy.

• Support off-boarding processes, including exit documentation and exit interviews.

• Coordinate training logistics, including scheduling, venue/platform set-up, and attendance tracking.

• Administer training records and enrolments within the HRIS - Workday.

• Support the rollout of learning and development initiatives as directed.

• Maintain accurate and up-to-date employee records in the HRIS and physical/electronic files.

• Compile and submit routine and ad hoc HR reports, including HR KPI reports.

• Support audits and ensure documentation meets organizational and regulatory standards.

• Provide first-level guidance to employees and managers on HR policies and procedures.

• Support the coordination and documentation of disciplinary and grievance matters in line with policy and applicable labour law.

• Escalate complex employee relations matters to the General Manager and / or the Divisional People Manager as appropriate.

• Support the Divisional HR team with projects and initiatives as required.

• Maintain confidentiality of sensitive employee and organizational information at all times.

• Perform other related duties as assigned.

• Associate or bachelor's degree in Human Resource Management, Business Administration, or a related field.

• Minimum of 3 years' experience in a Human Resources administrative or generalist role.

• Working knowledge of local labour legislation is preferred.

• Experience using an HRIS (e.g., Workday) is preferred.

• Strong organizational and time-management skills, with the ability to manage multiple priorities.

• Sound working knowledge of HR practices, recruitment, and employee relations processes.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and HRIS platforms.

• Excellent written and verbal communication skills.

• High degree of discretion, integrity, and professionalism in handling confidential information.

• Strong attention to detail and accuracy.

• Ability to work collaboratively across teams and with employees at all levels.

• Internal: HR team, department managers, employees across the organization.

• External: Recruitment agencies, training providers, regulatory bodies, and vendors as required.