Field Service Engineer

As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.

How you’ll make an impact

* Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
* Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
* Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
* Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
* Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
* Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
* Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
* Adhere to all company safety policies and procedures, as well as customer site regulations.
* Manage spare parts inventory and service tools efficiently.
* Participate in on-call rotations and travel extensively as required to support customer needs.

Your background

* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
* Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
* Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
* Expertise in troubleshooting electrical, mechanical, and software components.
* Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
* Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
* Demonstrated ability to work independently and manage time effectively in a field-based role.
* Valid driver's license and a clean driving record are required.
* Ability to travel