Manager, Professional Services Operations

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The Manager, Pro Services Operations is the primary liaison and supervisor for the company into the activities performed by the Service Operations team.  The position leads a team of resources that validates services orders, processes subcontractors POs and Invoices, manages change order processing, and improves all tasks related to Service Operations.

E-Verify:  E-Verify

Right to Work:  Right to Work Poster

• Manages a team of specialists to efficiently and effectively process service related functions to ensure compliance with ConvergeOne defined processes and to support the pro service delivery teams to maximize productivity
• Manages validation process of Pro Service orders from CRM to ensure compliance with billing, setup, and makes any corrections as needed to ensure proper processing
• Oversees the routing of projects to practices and project managers as defined by the PM Directors
• Manages the authorization of third party vendor work providing purchase orders for work
• Engages and manages third party dispatch services
• Manages invoice processing for third party vendors
• Ensures third party compliance and vendor setup in alignment with reducing outside contractor spend
• Manages change order process in service tracking systems
• Implement tasks that relate to areas of improvements and/or new initiatives of Service Operations

• High School diploma
• Five or more years’ experience in the scheduling of installation personnel resources
• Proficient in Microsoft Excel, Work, and Outlook
• Excellent verbal and written communication skills

• College degree in a telecommunications related field
• Previous business experience in an administrative capacity