Technical Account Manager

BrazilRemoteFull-timemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

30 AM–4:00 PM PST and accommodate occasional customer meetings outside this schedule.

Requirements Summary

Experience working in B2B technology, SaaS, or software environments. Strong spoken and written English skills suitable for direct communication with clients.

Technical Tools

Technical Support EngineerCustomer

Join a fast-paced B2B technology environment where you will help deliver successful customer projects by coordinating communication between clients, engineering teams, and leadership. In this client-facing role, you will serve as a key point of contact, ensuring project activities remain organized, expectations are clear, and deliverables stay on track. You will facilitate customer meetings, monitor progress, and translate discussions into structured action plans and follow-ups. Working closely with technical and business stakeholders, you will help maintain strong relationships with enterprise customers while supporting smooth project execution. This opportunity is ideal for an organized communicator who enjoys technical environments and wants to grow beyond traditional sales into strategic customer coordination.

Participate in customer calls as a facilitator and coordinator, ensuring discussions remain productive and key points are clearly captured.
Maintain clear, professional communication between customers and internal stakeholders, including engineering teams and leadership.
Track project progress, milestones, updates, and deliverables using project management tools.
Review and understand Statements of Work (SOWs), helping ensure project execution remains aligned with agreed scope and expectations.
Prepare detailed, structured meeting notes and document decisions, responsibilities, and action items.
Follow up consistently with relevant stakeholders to ensure deadlines are met and outstanding tasks are addressed.
Support high-quality communication and relationship management with enterprise clients.
Maintain responsiveness and follow-through across multiple workstreams, including occasional coordination outside standard working hours when needed.
Be available during core working hours of 7:30 AM–4:00 PM PST and accommodate occasional customer meetings outside this schedule.

Requirements

~1 min read

Experience working in B2B technology, SaaS, or software environments.
Strong spoken and written English skills suitable for direct communication with clients.
Basic understanding of project management processes, workflows, and deliverable tracking.
Familiarity with project management and collaboration tools such as Jira, Notion, or similar platforms.
Excellent organizational skills, attention to detail, and consistent follow-through.
Professional and confident communication style, including during video calls with customers and stakeholders.
Ability to coordinate multiple stakeholders and manage competing priorities effectively.
Reliable remote working setup, including a computer, camera, audio equipment, and stable internet connection.
Nice to have: Experience working with US-based clients.
Nice to have: Exposure to technical environments such as AI, robotics, or engineering teams.
Nice to have: Previous experience as an Account Manager, Project Coordinator, or Customer Success professional.
Candidates must be based in Latin America and submit their CV in English. An optional 1–2 minute Loom video or similar professional introduction is encouraged and may receive priority.