Senior Reporting & Billing Professional

Cetera is currently seeking a Senior Reporting and Billing Professional for our team located in Dallas, TX.  This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients.  There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities:

• Support of Cetera’s Advisory Programs including, Operational support and Customer Service for various departments within the organization as well as advisors across the Cetera Network.
• Understanding of advisory programs and billing methodologies, Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance. 
• Responsible for daily processing of work associated with department to include:
  • Advisory billing processing
  • Perform various asset calculations/reconciliation
  • Perform research as requested on customer accounts
  • Provide phone support for department
  • Other duties as assigned
• You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements. 
• You will cross train team members with the foundation of the Specialty Operations role.  Cross training on billing functions, Envestnet platform and understanding workflows. 
• You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues.
• Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
  • Partner with Internal teams to come to a resolution 
• Handle complex cases that require detailed research as requested on customer accounts, respond on time. 
• Become competent in Docupace, NetX360, Adviceworks, mAA, Salesforce and Smartworks

• Provide the clients and advisors of our different communities operational support around Financial Planning operations.

• Learn about our business and develop expertise in BD operations, processing and service as a steppingstone for acquiring additional responsibilities.

• Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve. 

• Partner with internal partners such as the Program Manager, AdviceWorks team and compliance. 

• Shared responsibility related to reviewing and completing compliance audit requests.

• You will partner with your manager to understand all position requirements and ensure key metrics are achieved.

• Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.

• You will partner with other team members to ensure advisors experience consistent, high-quality customer service.

• Comply with processes and procedures of the team and regulatory requirements.

• Perform research as requested on customer accounts

Required Knowledge, Skills, and Abilities:

• Ability to multi-task
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Intermediate experience with Microsoft Excel

Desired Knowledge, Skills, and Abilities:

• Previous experience in the Finance and/or Financial Services industry
• Bachelor’s degree

• Series 99, 6, or 7 licensed

• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. 

Minimum Required Education & Experience: 

• High School Diploma or GED
• 1 years’ applicable experience
• 1 years of experience with MS Office tools
• Licensing (if applicable)

Travel Requirements: No Travel Required