Customer Service Senior Representative

India·Bangaloresenior

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.

Requirements Summary

Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims. Availability: Able to commit to 45 hours per week,

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Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
→Availability: Able to commit to 45 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
→Shifts: Available to work shifts between Monday and Sunday, flexible to work in shifts as per business requirements.
→Communication Skills: Excellent English language communication skills, both verbal and written.
→Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
→Organizational Skills: Ability to organize, prioritize, and manage workload in a fast-paced environment.
→Problem-Solving: Quick identification of customer needs and exercising judgment in a professional manner.
→Attention to Detail: Excellent attention to detail with a high level of accuracy.
→Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.

What We Offer

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Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.