IN-Expert Support Engineer

Ind - Coimbatore (708)mid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases.

Requirements Summary

Bachelor’s degree minimum 9 to 14 years of experience in Product Support / Implementation support.

Technical Tools

Customer SupportSupport Engineer

Scope:

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Responsibilities

~1 min read

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