Manager, CE Business Office

• Position: Manager, Clinical Engineering Business Office
• Multiple Locations Available Skokie, Corporate Office – Systemwide Coverage
• Full Time/Part Time: Full time
• Hours: Days; Regular hours of operation

This role oversees the enterprise-wide functions of Endeavor Health's CE Business Office — the CE Call Center, invoice reconciliation, and a team of CE Business Office Coordinators and Parts Coordinators. Acts as the operational hub between Clinical Engineering, Finance, Accounts Payable, and clinical customers. Operates within Endeavor's enterprise processes — central Procurement and Supply Chain execute purchasing and AP executes payment; this role owns CE-side intake, requisition quality, invoice reconciliation, and vendor coordination.

• →Lead the day-to-day Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service
• →Own the CE invoice-reconciliation process — set service levels for match-exception resolution and payment timeliness, monitor the team's throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable
• →Define, report, and be accountable for Business Office service levels — speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction — and drive continuous improvement against them
• →Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes
• →Oversee creation and updates of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement
• →Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions
• →Perform full HR responsibilities for the Business Office team: hiring, coaching, performance management, compensation, promotions, corrective action, and terminations

• →Education:

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  • →Required: Bachelor's degree in Business or a related field.
  • →Preferred: Master’s degree in Business or a related field

• →Experience:

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  • →Required: 5+ years in a healthcare setting in a lead role for operations support, 2+ years leading staff

• →Unique or Preferred Skills:

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  • →Knowledge: Understanding of basic accounting concepts; proficient in PowerPoint, Excel (functions and formulas), and data-analytics platforms.
  • →Skills: Excellent project management; ability to perform basic financial analysis; strong verbal, written, and presentation skills; strong multi-tasking and time management.
  • →Abilities: High autonomy and self-motivation; advanced problem-solving; customer-focused with urgency and ownership; able to manage complex issues, build strategic relationships, and lead the team by example.
  • →Technical: Microsoft Office and Data analytics platforms