Program Coordinator - Operations, First Year Experience

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The Program Coordinator - Operations, First Year Experience (FYE) in Undergraduate Education administers systems, processes, and operational functions that support the implementation of core First Year Experience initiatives, including Orientation, the First Year Success Series (FYSS), and the Focusing on the First Year conference. Serves as a primary resource for students, families, presenters, instructors, and campus partners by responding to inquiries, resolving issues, and facilitating participation in First Year Experience programs and services. Maintains registration systems, participant records, operational documentation, inquiry management processes, and other recurring administrative functions that support accurate and consistent program delivery across academic cycles. Applies professional knowledge and judgment to administer established processes, troubleshoot operational and technology-related concerns, review and process program submissions, and resolve routine participant, presenter, and program issues. Supports the implementation of Orientation, First Year Success Series, and conference-related activities through administration of registration processes, participant support systems, event logistics, and post-program processing activities. Utilizes university systems and technology platforms to manage inquiries, support operational processes, and ensure continuity across recurring First Year Experience initiatives. Completes special projects and other duties as assigned.

Bachelor's degree or equivalent experience. 2 years of relevant experience required. 2-4 years of relevant experience preferred.

FUNCTION: Academic Administration

SUB-FUNCTION: Academic Success and Enrichment

CAREER BAND: Individual Contributor - Specialized

CAREER LEVEL: S2

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