Assistant Manager, Individual Life

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

IT Application Management

• →Lead and manage the delivery of mobile application initiatives, enhancements, and production support activities.
• →Own the mobile application roadmap, ensuring alignment with business objectives and digital transformation strategies.
• →Collaborate with business stakeholders, vendors, architects, infrastructure, and security teams to deliver solutions within agreed timelines and budgets.
• →Govern application lifecycle management, ensuring compliance with SDLC, security, architecture, and quality standards.
• →Monitor application performance, availability, and service levels, ensuring timely resolution of production incidents and operational issues.
• →Oversee mobile application releases, deployment planning, and post-implementation support activities.
• →Drive continuous improvement initiatives to enhance application stability, customer experience, and operational efficiency.

Resource & Team Management

• → Manage and optimize internal resources and vendor teams to support project delivery and operational objectives.
• →Provide leadership, coaching, and technical guidance to team members.
• →Ensure effective workload planning and resource utilization across multiple initiatives.
• →Monitor vendor performance, delivery quality, and adherence to contractual and service commitments.
• →Foster collaboration among cross-functional teams including Business, Infrastructure, Security, Architecture, and Operations.
• →Support talent development, knowledge sharing, and succession planning within the team.

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• Accountable for the technical design and architecture of mobile application solutions.
• Ensure business requirements are translated into scalable, secure, maintainable, and high-performing mobile solutions.
• Review and approve technical solution designs proposed by internal teams and vendors.
• Ensure mobile platforms are aligned with enterprise architecture, integration, and security standards.
• Lead technical discussions and provide consultancy on mobile technologies, API integrations, authentication mechanisms, and digital capabilities.
• Act as the technical lead for large-scale digital initiatives and mobile transformation programs.

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• Govern end-to-end delivery of mobile application enhancements and releases.
• Oversee SIT, UAT, security testing, performance testing, and production deployment readiness.
• Coordinate release planning and implementation activities across multiple stakeholders.
• Ensure risks, issues, dependencies, and change requests are properly assessed and managed.
• Support production deployments and key release activities during critical implementation.

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•  Serve as the escalation point for major production incidents affecting mobile applications.
• Drive root cause analysis and implementation of preventive measures.
• Monitor application's health, crash analytics, performance metrics, and customer feedback.
• Identify and implement opportunities to improve application reliability, performance, and user experience.
• Ensure compliance with regulatory, security, audit, and operational requirements.

• Degree in IT from an accredited institution. Master’s degree is preferred.
• 8-10 years of experience in IT application development environment, with 6-8 years in supervisory experience on the supported IT domain (Application solutioning on design and development)
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• Sound experience in execution of IT projects with high level of expertise in system application and technology implementation delivery.
• Strong communication skills with ability to communicate with middle  management team, internal & external stakeholders 
• Strong analytical and problem solving skills.
• Domain proficiency in insurance business and its operations including distribution channels modus operandi is essential
• Able to work independently and highly self-motivated
• Able to work with peers and other stakeholders, a team player 

Technical skills required

Mobile Application Platforms (iOS & Android)

• Mobile Release Management & App Store Deployment
• API & Microservices Integration
• RESTful APIs, JSON, OAuth, OpenID Connect
• Mobile Security & Authentication
• Azure DevOps / Jira / Confluence
• Application Performance Monitoring & Analytics
• Firebase / App Center / Crash Reporting Tools
• CI/CD Implementation
• Agile / Scrum Delivery Methodology

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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