Warranty Engineer

Warranty Management

• Manage all warranty obligations for DEWA, TAQA, ADNOC, SEWA substation, DRPC projects and Containerized station.
• Act as the primary point of contact for warranty-related issues raised by clients.
• Receive, record, track, and close warranty claims within contractual response times.
• Maintain warranty logs, performance/progress reports, and closure documentation.
• Ensure compliance with project warranty and defect liability period requirements.

Technical Investigation & Resolution

• Investigate reported equipment failures, defects, and operational abnormalities.
• Lead root cause analysis (RCA) activities and prepare technical investigation reports.
• Coordinate with engineering, commissioning, quality, and OEM teams to identify corrective actions.
• Verify implementation and effectiveness of corrective and preventive actions.
• Monitor equipment reliability and recurring issues.

Site Support

• Attend substations for troubleshooting and technical support.
• Preparation of the method statement, submission for client approval and to obtaining necessary permit to work.
• Hands on Experience on Substation Installation, Testing & commissioning of Switchgear, Protection relay and Scheme checks.
• Coordinate site mobilization of service engineers and specialist resources.
• Supervise repair, replacement, testing, and recommissioning activities.
• Managing the petty cash and has delegated authority for local purchasing within agreed limits.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Ensure warranty works are executed safely and in accordance with utility standards.

Client Coordination

• Interface regularly with DEWA, TAQA, consultants, and end users.
• Participate in technical meetings regarding equipment performance and warranty concerns.
• Provide periodic status updates and warranty performance reports.
• Ensure high levels of customer satisfaction through timely resolution of issues.