Account Customer Service Coordinator

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Job Description:

• Pay Type: Hourly
• Hourly Pay: $20 - $25 /per hour based on experience
• Comfortable working in a fast-paced environment while developing relationships with varying levels of management; Comfortable leading monthly service calls regarding metrics and trends
• Schedule: Monday - Friday 8/9am - 5/6pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

https://www.youtube.com/watch?v=YbPzxsoyM1M

• Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
• Work client specific reports including open order reports, return reports and EMC reports
• Provide direction to Customer Service Representative assisting assigned client(s)
• Implement continuous improvement initiatives to improve service for assigned client(s)
• Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

• →Performs other duties as assigned.

• Strong verbal and written communication skills
• Demonstrates problem solving skills
• Ability to simultaneously handle multiple priorities
• Demonstrates time management and priority setting skills
• Ability to read and/or listen and understand information and ideas communicated
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

• H.S. diploma/GED required
• Three (3) years or more in a Customer Service role or equivalent required
• One (1) year or more in related Client Account Specialization preferred
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

#FB #LI-MF

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

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Benefits Information: