We are seeking an experienced Payor Analyst to support reimbursement operations and payer information management within a dynamic healthcare services environment. In this role, you will ensure the accuracy and integrity of critical payer databases, maintain up-to-date reimbursement information, and help optimize processes related to billing, prior authorizations, and appeals. You will collaborate with cross-functional teams to identify payer policy changes, analyze reimbursement trends, and translate complex information into actionable guidance. You will also contribute to audit preparation, quality assurance, and staff education initiatives. Acting as a subject matter expert, you will help internal teams and external clients navigate payer requirements and improve operational performance. This is an excellent opportunity to make a meaningful impact on healthcare reimbursement processes while supporting better patient access and outcomes.
Manage and maintain payer information management system databases, ensuring the accuracy, completeness, and reliability of critical reimbursement information.
Maintain and update referring healthcare professional files, insurance databases, payer processing guidelines, prior authorization requirements, appeal procedures, key contact information, and relevant payer documentation.
Review, clean, and improve existing system files to ensure information remains accurate, consistent, and aligned with current reimbursement processes.
Collect, validate, and consolidate payer-related insights from cross-functional teams, including HUB operations, field reimbursement, market access, and analytics.
Serve as a central point of contact for gathering and sharing updates on payer policies, reimbursement requirements, and claims review processes.
Monitor payer notices and communications received through various channels, assess their relevance, and incorporate applicable updates into the payer database.
Ensure relevant departments and stakeholders are informed of payer policy changes, while maintaining an organized archive of notices and updates for future reference.
Collaborate with operational teams to develop payer roadmaps that guide users toward the appropriate billing, prior authorization, and appeal documentation and procedures based on prescribed treatments.
Support Quality teams with audit preparation by collecting, validating, and organizing documentation for internal and external audits, including onsite audits, Medicaid reviews, and Prescription Drug Event (PDE) audits.
Prepare audit-related progress updates and presentations, communicating key findings and developments to clients during monthly and quarterly business reviews.
Contribute to staff education and training initiatives by explaining departmental policies, reimbursement procedures, and best practices for improving first-submission success rates.
Act as a subject matter expert for operational teams, helping educate clients and internal stakeholders on payer requirements and reimbursement best practices.
Partner with client representatives to exchange information, monitor payer developments, and identify emerging reimbursement trends.
Participate in payer focus groups and relevant stakeholder meetings to share insights, identify payer-specific nuances, and discuss evolving requirements.
Provide ongoing recommendations, key learnings, and actionable insights to internal teams, leadership, and external clients.
Work closely with leadership and Quality teams to communicate operational updates, reinforce process improvements, and ensure new learnings are consistently implemented.
Support continuous improvement initiatives that strengthen reimbursement accuracy, operational efficiency, and overall service quality.