IT/Network Support Officer

A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure, providing technical support, and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations. Key Responsibilities Hardware & Technical Support · Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, servers, printers, and peripherals · Perform hardware installations, upgrades, and maintenance · Manage inventory of IT assets and coordinate warranty repairs/replacements · Provide first-level and second-level technical support to end-users Network Administration · Install, configure, and maintain network infrastructure (routers, switches, firewalls, access points) · Monitor network performance, troubleshoot connectivity issues, and optimize network reliability · Implement and maintain network security protocols and access controls · Manage VPN configurations and remote access solutions System Administration · Administer Windows/Linux server environments and Active Directory · Manage user accounts, permissions, and group policies · Oversee software deployment, patching, and license management · Maintain backup systems and disaster recovery procedures General IT Operations · Document IT procedures, network diagrams, and system configurations · Coordinate with vendors and service providers for infrastructure support · Assist in IT project implementations and technology upgrades · Ensure compliance with IT policies, security standards, and best practices Requirements Minimum 4 years of hands-on experience. Technical Skills Proficiency in Windows and Linux server administration Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations Experience with network hardware (Cisco, Juniper, or equivalent) Active Directory and Microsoft 365/Exchange administration Hardware troubleshooting and repair capabilities Certifications (Preferred) CompTIA A+, Network+, Security+; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications Soft Skills · Strong analytical and problem-solving abilities · Excellent communication skills for technical and non-technical stakeholders · Ability to work independently and manage multiple priorities · Commitment to security best practices and compliance standards · Continuous learning mindset to keep pace with Microsoft ecosystem updates Benefits Industry Standard