Lead Therapist- Four Seasons Hotel Madrid

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Skincare Excellence  

• Deliver personalized, high-quality facial, massage and body treatments and aesthetic services that exceed guest expectations.  

• Maintain current knowledge of skincare techniques, products, and industry trends to ensure innovative and effective treatments.  

• Promote retail products and educate guests on personalized skincare routines to enhance results.

Leadership & Team Management  

• Supervise and mentor a team of aestheticians and therapist, fostering a supportive and collaborative work environment.  

• Conduct consistent training sessions to maintain and elevate service quality and team expertise.  

• Evaluate aestheticians regularly to ensure adherence to service protocols and quality standards. 

• Develop team schedules, ensuring adequate coverage to meet guest demand and operational efficiency.  

• Prepare development plans for therapist to ensure they achieve treatment certifications.  

Operational Management  

• Oversee inventory levels for professional supplies and retail products, creating purchase orders as needed with the Spa Lead Recepcionist.  

• Respect treatment protocols to ensure consistency and excellence in service delivery.  

• Conduct regular spa walkthroughs to ensure treatment rooms are properly equipped, clean, and meet operational standards.  

Guest Experience  

• Act as a point of contact for guest feedback, addressing concerns with professionalism and care.  

• Recommend and promote new treatments and services based on guest preferences and industry trends.  

• Create a welcoming and serene environment for every guest interaction. 

• National certification or license as an Aesthetician.  

• A minimum of 3-5 years of experience as an aesthetician, with at least 1 year in a supervisory or leadership role within a luxury spa environment.  

• Previous experience in training will be a plus 

• In-depth knowledge of skincare techniques, ingredients, and the latest industry trends.  

• Exceptional communication and interpersonal skills, with fluency in English and Spanish.  

• Strong organizational abilities with attention to detail and the ability to multitask effectively.  

• Availability to travel yearly for training purposes. 

What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 
• Excellent Training and Development opportunities. 
• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). 
• Complimentary Dry Cleaning for Employee Uniforms. 
• 30 natural days of vacation, 20 public holiday and the day of the birthday free. 
• Complimentary Private Health insurance. 
• Complimentary Employee Meals. 

Schedule & Hours: 

This is a full-time position. 

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.