GTM Process & Automation Manager

In this role, you will play a key part in transforming and optimizing the North American go-to-market (GTM) and sales operations through smarter processes, automation, and AI-powered solutions. You will work closely with Sales, Revenue Operations, Enablement, and GTM Systems teams to identify inefficiencies and improve the entire sales journey. From designing workflows to implementing intelligent automations, you will help sales teams reduce administrative work and focus more on revenue-generating activities. You will have hands-on ownership of solutions built with tools such as Salesforce, Gong, Clay, Claude, and n8n. As an individual contributor, you will combine strategic thinking, technical execution, and stakeholder collaboration to deliver measurable business results. This is an exciting opportunity to shape scalable sales processes within a fast-paced, performance-driven, and innovation-focused environment.

• At least 8 years of experience in Revenue Operations, Sales Operations, Sales Enablement Operations, or GTM Engineering, preferably supporting B2B sales organizations.

• Proven experience redesigning business or sales processes based on employee feedback and driving sustained adoption with measurable results.

• Strong understanding of end-to-end sales workflows and experience optimizing processes across multiple platforms through automation, integration, or system consolidation.

• Demonstrated ability to identify repetitive manual tasks, assess their operational cost, and develop automation solutions that improve productivity.

• Hands-on experience building and deploying workflow automations, AI agents, or internal tools, with a strong focus on practical adoption and measurable impact.

• Proficiency with Salesforce and Gong; experience with Clay, n8n, or comparable workflow automation platforms is highly desirable.

• Practical experience using large language models (LLMs), particularly Claude or similar AI technologies, to build intelligent workflows and improve operational efficiency.

• Strong analytical skills and the ability to translate field insights, system data, and performance metrics into actionable recommendations.

• Experience tracking process adoption and consistency, presenting performance insights to senior leaders, and constructively driving accountability across teams.

• Excellent communication and stakeholder management skills, with the ability to facilitate working sessions with sales representatives and present strategic recommendations to executive leadership.

• Strong ownership mindset, problem-solving abilities, and a continuous improvement approach, with the ability to manage projects independently in a fast-paced environment.