Patient Services Representative - Northbrook (34 hours/week)

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

• Perform the daily operations of the clinic and Front Desk duties including:  answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.

• Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.

• Identify and resolves patient and family issues including follow through to ensure resolution.

• Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.

• Schedule patient follow-up appointments.

• Allocate patients into available time slots as dictated by the clinician template and protocols.

• Scan and fax patient documents.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

• Reports directly to the Business Support Manager.

• High school diploma or equivalent.  College or post-high school technical training desired.

• Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred

• Understanding of healthcare operations and the crucial role this position plays for delivering world-class access.

• Understanding of basic guidelines related to health insurance, including HMO’s.

• Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.

• Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.

• Ability to solve problems diplomatically and efficiently.

• Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.

• Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.

• Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).

• Normal office environment with little or no exposure to dust or extreme temperature.