Sky Lobby Navigator

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

• Welcome visitors to SRAlab by greeting in the lobby, assisting with security check in processes, and directing visitors to their destination. 

• Communicate the amenities of the building, and answer visitor questions. 

• Utilize the institute’s informational tools, including the SRAlab directory, the LIFE center, etc. to provide visitors accurate information.     

• Ensure patients and visitors have their non-clinical needs met upon arrival to the AbilityLab.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

• Reports directly to the Lead Sky Lobby Navigator

• High School diploma or equivalent required, Associates degree preferred.

• Minimum 2 years of experience working in the hospitality/customer service industry required.

• Excellent Customer Service and interpersonal skills in order to represent SRAlab well to patients, family members and external parties.

• Experience working with guest/visitor management systems.

• Outstanding verbal and written communication skills.

• Bilingual Arabic, Spanish, or Polish Language skills preferred.

• Experience and/or comfort level assisting individuals with disabilities, including wheelchair propulsion and vehicle transfers.

• Proven ability to multitask effectively in a fast-paced environment. 

• Adherence to code of ethics and confidentiality.

• Ability to function independently to carry out specific assignments

• Experience collaborating with others to implement processes, supporting patients/guests, providing a smooth transition to their next destination in the building.

• Working knowledge of Microsoft Office.

• Working knowledge of Google Maps, Google Internet searches. 

• Normal office environment with little or no exposure to dust or extreme temperature.