Senior Director Relationship Management, Voluntary Benefits

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

As the senior director of relationship mgmt., you’ll lead a team of relationship managers that deliver our competitive advantage for the voluntary benefits line of business. Convert the employee benefits strategy into multiyear plans to ensure the delivery of proactive client facing solutions which includes account services, broker services, education services as well as the resolution of client service issues.

• Own the execution and results of seamless client service aligning leaders and their reports around shared outcomes, escalating and driving resolution to service issues via partnership with peer leaders within Sales, Account Management, Service, Operations and Actuarial.
• Measure and direct-action plans across all market segments to achieve service organization goals and initiatives such as client retention, market/client insights, and participation in prospect finalist presentations.
• Evaluate current data sources, tools, and structures, and partner with cross functional systems owners to develop a metrics driven framework to ensure data driven practices and decisions. 
• Build a community of continuous learners by embracing and leveraging best practices, and the Lean Management System (LMS).  

• Engaging Hearts & Minds: Develops and articulates business unit goals and rewards cross-departmental collaboration to create a sense of cohesion and commitment to business objectives.
• Customer Focus: Creates and supports programs that improve the business unit/function’s reputation for providing excellent customer service; understands the external factors that may impact a customer’s perspective.
• Strategic Visioning: Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

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