Senior Director of Implementation

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Quick Summary

Overview

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do.

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A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

As the senior director of implementation in voluntary claims and operations you will be a value stream owner of complex implementation, partnering with peers in voluntary, customer service, underwriting, benefits, sales and service to drive delivery of value for customers and ensure high performance of value stream.

Utilize broad understanding of The Standard’s capabilities, the group insurance industry and customer need to influence evolution of service delivery and marketplace offerings.
Ensure implementation management teams deliver a differentiated customer experience.
Develop and maintain tools and service delivery models to support new products and capabilities across all EB lines of business.
Provide exceptional executive presence, negotiation, and communication, navigating competing priorities, escalations, and influencing decisions without direct authority to resolve complex, high-stakes client situations.

What We Offer

~3 min read

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

✓A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

✓An annual incentive bonus plan

✓Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

✓A supportive, responsive management approach and opportunities for career growth and advancement

✓Paid parental leave and adoption/surrogacy assistance

✓An employee giving program that double matches your donations to eligible nonprofits and schools

✓Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Developing People: Shapes developmental roles and experiences (stretch assignments, interim assignments); supports direct reports in the development of their own team.
Customer Focus: Creates and supports programs that improve the business unit/function’s reputation for providing excellent customer service; understands the external factors that may impact a customer’s perspective.
Strategic Visioning: Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

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Location & Eligibility

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About this job

Pay per year: $131,000–$209,000 a year; 149% above the $68,210 median for Other jobs on Jobera (133,430 salaries).
Posted: 5 days ago
Employer: has 28 open jobs on Jobera.