Senior Payroll Core Services Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. JOB SUMMARY/OVERVIEW The Senior Payroll Core Services Specialist, COE Terminations, acts as a link between TriNet and its customers, with a specific focus on issuing final pay for individual terminating employees. The Senior Payroll Core Service Specialist must understand the needs of their customers and articulate TriNet’s ability to meet the customers’ needs, while keeping the client and TriNet in compliance with rapidly changing Federal and State final pay regulations. The Senior Payroll Core Service Specialist handles customer questions and provides resolution regarding the employee’s final payroll, paid time off, deductions, and benefits, with the highest degree of courtesy and professionalism. The Senior Payroll Core Service Specialist is also able to guide the client through the details of the final pay process and timeline, and to resolve client issues as they arise during this process. The person in this position will also offer alternate solutions where appropriate with the objective of retaining the customer’s business. The Senior Payroll Core Service Specialist will work with cross-functional teams to focus on enhancing the customer experience. ESSENTIAL DUTIES/RESPONSIBILITIES * Maintain a growing knowledge of Federal and State regulations for final pay, Minimum Wage requirements by state as it pertains to final deductions or repayments due, and knowledge of impact of late payments and implications of Waiting Time Penalties in applicable states. Must also have a growing knowledge of the various benefit exchanges and the deduction schedule for each exchange. * Conduct analysis of WSE current benefit status to determine remaining benefits coverage needed to keep TriNet and clients in line with Affordable Care Act requirements. Work cross functionally with benefits and LOA teams to update and finalize any changes needed to the employee’s coverage as a result of this analysis. * Analyze and calculate final Paid Time Off balances and payout amounts based on final wages earned and client accruals. Update leaves tables to reflect correct balances for final check stub. * Process 30-70+ WSE terminations daily. Will need to process final payments on and off-cycle for multiple clients simultaneously, while considering the final pay regulations, benefits, and PTO analysis information previously gathered. Must utilize ability to prioritize work based on client needs and state requirements. * Collaborate with clients over the phone and through email to ensure final pay is issued as the client intended, while also keeping the client in compliance. Explaining any regulations or issues that would prevent us from issuing final pay according to the client’s expectations, while working closely with the client to get as close to their expectations as possible. * Lead clients through online Portal submission of their WSE terminations as needed. Advise on how to properly submit hours and wage deductions within the portal to allow for seamless final pay processing at the end step. Able to troubleshoot with clients when they have issues submitting their terminations in the Portal. * Work cross functionally with internal teams to update employee records for final pay as needed, such as tax exemptions, tax locations, rate of pay, loan payments or overpayments, etc. Work closely with the Service team to manage client expectations and provide a seamless WSE termination process. * Prepare audits for internal review, including all appropriate documentation included. Collect and post within CRM all necessary documentation required to keep TriNet in SOX compliance. * Work with Analysts, Lead Analysts, Senior Analysts, and Supervisors to pinpoint areas of impact in the termination process to continue to modify our processes for client ease and understanding. Identify patterns and trends that signal service and product issues not in line with customer expectations. Work proactively to solve these issues and create a smooth client experience. * Other projects and responsibilities may be added at the Supervisor’s discretion JOB REQUIREMENTS AND QUALIFICATIONS Education: * Associate degree (A. A.) or equivalent from two-year college or technical school Experience: * Minimum 4+ years’ related experience processing multi-state payrolls; or equivalent combination of education and experience. Other Knowledge, Skills and Abilities: * Excellent verbal and written communication skills * Ability to communicate with employees at all levels of the organization * Strong knowledge and understanding of both state and federal employment laws * Excellent interpersonal skills * Excellent presentation and facilitation skills * A demonstrated commitment to high professional ethical standards and a diverse workplace * Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities * Proficient in Microsoft Office Suite * Ability to write reports, business correspondence, and procedure manuals. WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.) * Minimal travel required * Work in clean, pleasant, and comfortable office setting * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado, Jersey City, NJ, or New York, NY. As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information. The preferred location for this role is Atlanta, GA, and the salary range for this location is $24.81 to $37.21. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904 Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.