Client Engagement Leader

Applications for this posting will be accepted until 11/13/2026

ADP is hiring a Client Engagement Leader for HRO Comprehensive Services. The Client Engagement Leader is responsible for helping driving the success of our CORE Client Success-HR Business Partner (HRBP) organization by developing strong client partnerships and helping HRBPs maximize client value, retention, and engagement. This role serves as a dotted-line leader to HRBPs, acting as a coach, mentor, and trusted advisor while partnering closely with Client Relationship Executives (CREs) and Senior Directors, Client Success.

The Client Engagement Leader leads through influence, supports organizational priorities, develops HRBP capabilities, and ensures alignment between client objectives and ADP's Comprehensive Services solutions.

• Drive ROI realization for Comprehensive Services clients by increasing product and service penetration across assigned teams.
• Support HRBPs in achieving client retention objectives through proactive risk management and client save strategies.
• Coach HRBPs on renewal and retention approaches while leveraging strong business and financial acumen.
• Analyze client risk trends and provide recommendations to leadership regarding retention strategies and client engagement opportunities.
• Identify opportunities for additional products and services that support clients throughout the employee lifecycle.

• Develop the skills and capabilities of HRBPs through coaching, mentoring, and performance development activities.
• Facilitate webinars, role-play sessions, coaching workshops, regional meetings, and development programs.
• Inspect the quality and effectiveness of HRBP development through observation, coaching, and feedback.
• Participate in account strategy sessions, pre-meeting planning, and client meeting observations to support continuous improvement.
• Deliver and drive adoption of tools, content, and resources designed to strengthen client engagement outcomes.

• Partner closely with Senior Directors, Client Success and Client Relationship Executives to align workforce strategies with organizational objectives.
• Consult with internal stakeholders regarding client service challenges and business solutions that enhance service delivery and associate performance.
• Support change management initiatives and organizational transformation efforts across the Client Success organization.
• Provide feedback regarding individual and regional HRBP development, performance trends, and capability needs.

• Develop and strengthen strategic business partnerships by enabling HRBPs to build trusted advisor relationships with client decision-makers.
• Coach HRBPs to better understand client financial objectives, business goals, and strategic priorities.
• Support HRBPs in proactively demonstrating value throughout the client lifecycle.
• Partner with Client Relationship Executives and Client Success leadership to maximize annual client value and long-term business outcomes.

• Serve as a leader, mentor, coach, and role model within the CORE Client Success organization.
• Lead through influence in a matrixed environment and foster collaboration across teams and functions.
• Mentor HRBPs, Lead HRBPs, and service associates on account management strategies, relationship-building skills, and Comprehensive Services value propositions.
• Act as a change champion and demonstrate leadership by example while supporting organizational growth and performance objectives.
• Contribute to key operational and administrative activities for the HRBP organization while maintaining a primary focus on client engagement and retention.

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 6 years of professional experience.
• Minimum of 2 years of leadership experience.
• Ability to travel up to 25%.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Executive presence with the ability to build credibility and influence across all organizational levels, including senior executives and clients.
• Excellent verbal, written, and presentation skills.
• Strong business acumen and analytical problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coaching and developing client-facing associates.
• Background in service coaching, business development, sales support, or client relationship management.
• Experience delivering training, field enablement, or performance development initiatives.
• Experience within the Human Capital Management (HCM), Human Resources, or business services industry.
• Demonstrated success leading change initiatives through a matrix organization.
• Experience managing account managers, consultants, or other client-facing individual contributors.