Conversational AI Designer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• →Designs end to end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility
• →Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines 
• →Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts, and create interactive prototypes for voice and chat experiences
• →Applies human centered design methods to clarify ambiguous problems and deliver clear flows, messaging, and handoffs
• →Creates practical conversation design artifacts—including scripts, flow diagrams, prototypes, and interaction maps—using tools such as Figma, Mural, Visio, and Voiceflow
• →Partners closely with product, engineering, and other teams through implementation to ensure conversational experiences meet design standards
• →Plans and conducts iterative evaluations of conversational experiences and uses findings to strengthen clarity and task success 
• →Reviews performance indicators and customer feedback to identify improvements across voice, chat, and AI interaction points
• →Incorporates accessibility, privacy, and compliance considerations into conversational experiences
• →Clearly communicates design rationale, builds alignment, and supports effective decision making across cross functional teams
• →Manages priorities, timelines, and scope across multiple workstreams with minimal oversight
• →Contributes to shared design standards, patterns, and team processes that elevate design quality across conversational interfaces
• → 

Functional Skills

• →Strong experience designing for IVR, chat, and agentic AI 
• →Skilled in writing clear conversational prompts, messages, and system responses 
• →Ability to translate requirements into flows, scripts, prototypes, and documentation 
• →Proficiency with Visio, Voiceflow, Mural, or comparable tools 
• →Ability to collaborate with product and engineering partners to navigate technical constraints 
• →Understanding of accessibility, privacy, and compliance considerations in conversational systems 
• →Strong communication, facilitation, organization, and time management skills 
• →Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences 

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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