Shipping Superintendent

The Shipping Superintendent is responsible for supporting the Shipping Manager in the safe, efficient, and timely operation of the Shipping Department. This position provides hands-on leadership to shipping personnel, coordinates daily loading and shipping activities, monitors workflow and trailer utilization, and helps ensure customer orders are shipped accurately and on time.

The Shipping Superintendent serves as a key operational leader within the department and provides leadership and direction in the Shipping Manager’s absence as assigned.

• →Assist the Shipping Manager with the daily operation of the Shipping Department to ensure customer orders are shipped safely, accurately, and on time.
• →Provide day-to-day direction and leadership to Forklift Operators, Load Planner, and other assigned shipping personnel.
• →Monitor daily shipping requirements and work with the Load Planner to support 100% on-time delivery and maximize trailer utilization.
• →Monitor loading activities to ensure trucks are loaded safely, neatly, accurately, and in accordance with customer requirements.
• →Coordinate priorities and staffing throughout the shift to maintain an efficient flow of finished goods and outbound shipments.
• →Assist in coordinating with Scheduling, Production, and Customer Service/Sales Service to meet customer delivery requirements.
• →Communicate shipping priorities, delays, equipment issues, staffing concerns, and other conditions that could affect customer service or departmental performance to the Shipping Manager.
• →Ensure effective communication between shifts regarding shipment status, outstanding loads, equipment concerns, staffing issues, and other operational priorities.
• →Monitor adherence to the daily production and shipping schedule and recommend adjustments when necessary to support cost, quality, delivery, service, and productivity goals.
• →Help coordinate repairs and maintenance needs involving trucks, trailers, forklifts, dock plates, dock doors, and other shipping equipment.
• →Monitor departmental housekeeping and ensure docks, staging areas, trailers, and shipping areas are maintained in a safe and orderly condition.
• →Reinforce safe work practices and ensure employees comply with company safety policies, procedures, and applicable regulatory requirements.
• →Participate in departmental safety, production, and employee meetings as required.
• →Assist the Shipping Manager with training, coaching, and development of departmental employees.
• →Address day-to-day employee concerns and elevate significant employee relations or performance issues to the Shipping Manager as appropriate.
• →Assist with documenting employee performance, attendance, safety, conduct, and other workplace issues in accordance with company policies and procedures.
• →Support corrective action processes as directed by the Shipping Manager and management.
• →Promote positive employee relations by demonstrating fairness, consistency, professionalism, and respect.
• →Maintain appropriate confidentiality regarding employee and company information.
• →Help identify opportunities to improve shipping productivity, trailer utilization, safety, accuracy, cost, and overall department performance.
• →Implement, maintain, and support all company policies and procedures, including applicable safety programs, labor agreements, and housekeeping standards.
• →Provide operational leadership for the Shipping Department in the absence of the Shipping Manager as assigned.
• →Perform additional duties as assigned by management.

Provides daily leadership and direction to employees assigned to the Shipping Department in coordination with the Shipping Manager.

Responsibilities may include assigning and directing work; monitoring productivity and work quality; training and coaching employees; supporting performance management; addressing routine workplace issues; assisting with conflict resolution; reinforcing safety and operating procedures; documenting performance or conduct concerns; and providing feedback to the Shipping Manager.

The Shipping Superintendent is expected to lead by example and demonstrate a high standard of safety, professionalism, attendance, teamwork, attitude, and job performance.

• High school diploma or GED.
• Previous experience in shipping, warehouse, logistics, manufacturing, or a related environment.
• Experience operating or working around forklifts and material-handling equipment.
• Demonstrated ability to lead employees and coordinate daily work activities.

• Previous supervisory or lead experience in a manufacturing, shipping, warehouse, or distribution environment.
• Experience in the corrugated packaging industry.
• Experience with load planning, trailer utilization, shipping documentation, and inventory movement.
• College coursework, technical training, or other relevant leadership/operations education.

Ability to read and interpret safety rules, operating instructions, shipping documentation, schedules, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate effectively with employees, supervisors, management, drivers, and other departments.

Ability to perform basic mathematical calculations involving percentages, measurements, volume, quantity, and rates. Ability to understand information necessary for load planning, trailer utilization, inventory movement, and shipping operations.

Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to identify operational problems, evaluate available information, establish priorities, and take appropriate action within the scope of the position.

The individual should have a working knowledge of:

• Shipping and receiving processes.
• Warehouse and material-handling practices.
• Forklift operation and safety requirements.
• Loading procedures and trailer utilization.
• Shipping schedules and customer delivery requirements.
• Equipment capabilities and limitations.
• Quality and customer service standards.
• Basic cost and productivity considerations.
• Workplace safety requirements and company policies.
• Applicable regulatory requirements, including OSHA and other requirements relevant to the operation.

May be required to obtain and maintain a current Lift Truck Operator License or certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands to handle or feel objects and reach with hands and arms and may be required to stoop, kneel, crouch, or crawl.

The employee may occasionally be required to sit. The employee must be able to perform the lifting and material-handling requirements associated with the Shipping Department, including regularly lifting and/or moving up to 50 pounds and occasionally lifting and/or moving heavier items with appropriate assistance or equipment.

Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee regularly works in a manufacturing and shipping environment and may be exposed to moving mechanical equipment, forklift traffic, trailers, loading docks, varying temperatures, humidity, fumes or airborne particles, and vibration.

The noise level in the work environment is typically loud. Appropriate personal protective equipment must be worn as required.

The successful Shipping Superintendent should demonstrate:

• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• A visible, hands-on leadership style and willingness to spend significant time in the shipping and dock areas.
• The ability to train, coach, and develop employees.
• Sound judgment and the ability to remain calm and effective during operational disruptions or changing priorities.
• Strong employee-relations and communication skills.
• The ability to provide both positive and corrective feedback professionally.
• Effective conflict-resolution and problem-solving abilities.
• Consistency, fairness, accountability, and professional assertiveness.
• A team-oriented approach and the ability to work effectively across Shipping, Production, Scheduling, Customer Service, and other functions.
• A commitment to safety, quality, customer service, continuous improvement, and company standards.
• Professional conduct consistent with a member of the facility leadership team.

Performance may be evaluated based on the following:

In addition to meaningful work and a sustainable mission, we offer competitive compensation plans, a full benefits package, including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with a company match. Benefits are effective the first day of the month following your hire date. You will also enjoy paid vacation, paid holidays and childbearing and parental leave.