Customer Support Representative (m,f) Gaming : Korean

Start: asap

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  Deliver professional, efficient and friendly customer support via live chat, email and telephone.

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  Assist Korean-speaking customers across multiple brands with account enquiries, general information and service-related requests.

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  Investigate and resolve customer concerns, complaints and technical or account-related issues.

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  Work closely with internal departments to ensure enquiries are resolved accurately and efficiently.

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  Maintain detailed and accurate records of customer interactions and resolutions.

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  Develop a thorough understanding of company products, services, policies and procedures.

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  Consistently deliver excellent service while meeting agreed quality and performance standards.

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  Communicate clearly and professionally with customers in Korean and English.

• Native or fluent Korean, both written and spoken.

• Good command of English, written and spoken.

• Previous experience in customer service, customer support, contact centres, sales or another customer-facing environment.

• Experience handling customer enquiries through live chat, email or telephone.

• Excellent communication, interpersonal and problem-solving skills.

• Comfortable working rotational shifts, including weekends and public holidays.

• Willingness to relocate to Nicosia, Cyprus.

• Previous experience in iGaming, online betting or a related industry would be advantageous, but is not essential.

• Additional languages would be considered an advantage.