Messenger

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all

classes of mail/packages. Responsible for the handling, routing, pick-up and delivery activities of mail operation and the assignment and; participation of tasks involving all activities; performs related duties as required.

• →Collect, sort, and deliver incoming and outgoing mail, packages, and documents.
• → Perform scheduled and on-demand deliveries between offices, departments, clients, banks, and other designated locations.
• →Handle confidential and sensitive materials in accordance with company policies and regulatory requirements.
• →Obtain signatures, receipts, and proof of delivery when required.
• →Maintain accurate delivery logs, tracking records, and chain-of-custody documentation.
• →Verify delivery instructions, recipient information, and package contents prior to transport.
• →Prioritize urgent and time-sensitive deliveries to meet operational deadlines.
• →Report delivery exceptions, delays, lost items, or security concerns promptly to management.
• →Coordinate with mailroom personnel, administrative staff, and operational teams to ensure successful delivery and receipt of items.
• →Utilize mobile devices, scanning equipment, and tracking systems to record delivery activities.
• →Adhere to all security, safety, and confidentiality policies while transporting materials.
• →Assist with mailroom, shipping, receiving, and administrative support functions as needed.
• →Perform routine inspections of delivery materials to ensure completeness and integrity during transport.

• Ability to stand and walk for extended periods.
• Ability to lift, carry, and transport packages weighing up to 30 pounds.
• Ability to navigate office buildings, city environments, and public transportation systems as required.
• Ability to work in various weather conditions when performing external deliveries.

• High school Diploma or equivalent with some college preferred.
• At least 1 year Mailroom or Messenger service experience.
• Reports to: Messenger/ Dispatcher Lead or Site Manager
• Running scheduled internal or external delivery routes/ Pick-up and Drop-offs; and tracking accountable mail (certified, insured, or courier deliveries).
• Involves sorting, logging, and distributing incoming mail, packages, and interoffice correspondence; preparing outgoing mail (stamping, weighing, and packaging); operating mailing and tracking equipment;
• Frequently interact with staff across all levels of the organization during
• deliveries.
• Liaison normally involves specific phases of a project or operation.
• External contacts are infrequent and involve routine matters.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime and; meet deadlines.
• Possess strong communication skills.
• Adherence and support of CBPS Core Values: Focusing on Results and;
• Customers, Be Innovative and Quality Driven and Performing Ethically.
• Good organizational skills