Fraud Analyst - Telecel Cash

Role Purpose The Fraud Analyst is responsible for proactively identifying, preventing, detecting, investigating and mitigating fraud risks across the entire T-CASH value chain. The role provides end-to-end fraud management oversight covering Customers, Agents, Merchants, Products, Systems, Processes, Third Parties and Delivery Channels. The role applies Revenue Assurance and Fraud Management principles based on the GRAPA Fraud Management Framework to protect revenue, reduce fraud losses, strengthen controls, safeguard customer trust and ensure the integrity of the T-CASH value chain. The Fraud Analyst serves as the 1st Line of Defense for fraud risk management and works closely with Product, Technology, Operations, Revenue Assurance, AML, Commercial and Customer Service teams to ensure fraud risks are effectively managed. Key Responsibilities Conduct fraud risk assessments across T-CASH products, services and business processes Identify fraud vulnerabilities within customer, agent, merchant and partner ecosystems Maintain fraud risk registers and track remediation activities Evaluate the effectiveness of fraud controls and recommend improvements Support fraud risk reviews for new products, channels and system enhancements Identify emerging fraud risks and recommend mitigating controls Monitor transactional and non-transactional activities across all T-CASH channels Develop and enhance fraud detection scenarios, rules and indicators Perform daily analysis of fraud alerts and suspicious transactions Identify unusual patterns, outliers and emerging fraud trends Escalate high-risk incidents for immediate intervention. Continuously improve fraud monitoring capabilities through analytics and automation. Monitor agent activities and transactions for suspicious behaviour. Review agent onboarding, activation and transaction activities from a fraud risk perspective. Monitor customer behavioral trends and identify fraud indicators. Recommend measures to improve customer protection and fraud prevention. Review new products and services for fraud risks before implementation. Participate in product development initiatives to ensure fraud controls are embedded during design. Assess fraud vulnerabilities across systems and platforms Promote a strong fraud risk and control culture across T-CASH. Must have Technical / Professional Qualifications Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Information Systems or related field. CFE, GRAPA, ACAMS or ICA certification is an added advantage. 2-4 years' experience in Fraud Management, Revenue Assurance, Financial Crime, Mobile Money, Banking, Fintech or Telecommunications. Knowledge of fraud risk management and fraud prevention techniques. Understanding of Mobile Money, Agent and Merchant Operations. Ability to identify suspicious patterns, anomalies and fraud indicators. Understanding of fraud investigations and root cause analysis. Knowledge of Revenue Assurance and Fraud Management concepts is an added advantage. Advanced Microsoft Office proficiency. Strong analytical and investigative skills. Strong problem-solving and report-writing skills. SQL and Power BI knowledge is an added advantage. Experience analyzing transaction data to identify fraud trends and losses. Experience in Mobile Money, Banking, Fintech or Telecommunications. Strong communication and stakeholder management skills. Customer-focused with a proactive and analytical mindset.